Internet Explorer 11 was the last major release of Internet Explorer. Its support by Microsoft has ended since June 2022.

To comply with this development and in relation to global security recommendations, the possibility of using Internet Explorer for MultiLine will therefore be removed.

This measure will take effect on August 1, 2023. After this date, it will no longer be possible to connect to MultiLine with Internet Explorer.

You can already use one of the supported browsers, namely Edge, Chrome, Firefox or Safari (MacOS), as indicated in the technical requirements.

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You don’t need to take any particular action to obtain this new version, because it’s independent from the MultiLine’s middleware.

Always listening to customers, MultiLine is pleased to inform you that a new version will be soon available.

This version includes some improvements and corrections of minor bugs.

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MULTILINE now accepts the LuxTrust Scan DP780 and the LuxTrust Mobile application!!

As of April 7, 2022, we are pleased to inform you that the LuxTrust Scan DP780 and the LuxTrust Mobile application will be accepted on MultiLine.
You will be able to use these devices to log in and sign in to MultiLine.

For more information on their use see the following document.

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Windows 7 end of support

As of January 14, 2020, Microsoft will stop supporting Windows 7 operating system.

The end of support means that you no longer receive any update whether ergonomics or safety, making your PC vulnerable to future attacks.

We know that the transition to a new operating system takes time and some preparation, but we strongly recommend you to migrate as quickly as possible to a supported Microsoft operating system.

MultiLine will do everything possible so that you can continue to work smoothly. However, we can not guarantee the proper functioning of MultiLine in an operating environment which is no longer supported by Microsoft.

More information: https://support.microsoft.com/en-lu/help/4057281/windows-7-support-will-end-on-january-14-2020

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MULTILINE is open to other browsers since version 2.30!!

The EBIS group in charge of developing MultiLine works every day to improve its application, integrating new functionalities and constantly ensuring the security and quality of its services. These improvements range from simple corrections to the implementation of new standards and are entered in different « versions ». The current version of MultiLine is version 2.30.

By connecting to MultiLine now, you can use your financial application in Internet Explorer, Chrome, Firefox or Edge.

Please note that the upload and download may act slightly differently depending on the browser used for your access.

To check if your browser version is compatible with the latest version of MultiLine, please consult our technical data sheet on our website www.multiline.lu.

For more information, please contact the MultiLine helpdesk by email helpdesk@multiline.lu or by phone +352.26.588.588 Monday to Friday from 8am to 6pm.

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You have no action to take to get this new version, which is independent of the MultiLine middleware.

Always customer-oriented , MultiLine is pleased to inform you about the new features.

• Range increased under ‘Manage counterparties’ (up to 100 per page)
• BIC-code now also shown in pdf-report of a direct debit
• Name update of the country Macedonia (MK) to North-Macedonia

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Individuals calling on behalf of MultiLine or e-banking HelpDesk representatives are currently trying to reach out platform users, with criminal intentions.
The targeted users are requested to provide sensitive information (such as organization details, payment habits, PIN, etc), as well as to perform certain tasks on their computer (software download, visit web pages, etc.)
Please Ignore these requests!

MultiLine HelpDesk representatives never call users in order to inform them about platform maintenance nor about their usage habits.

For more information on Internet security: www.multiline.lu